Cancellation & Refund Policy

At Skynet Wireless, we are committed to providing reliable broadband and recharge services. Please read our policy carefully before making any transactions.

1. All Sales Are Final

All recharge transactions made through our platform are final. Once a payment is processed, no cancellations, refunds, or exchanges will be permitted under any circumstances.
It is the sole responsibility of the customer to ensure the accuracy of the account number, username, mobile number, or order number before confirming a recharge.
Skynet Wireless is not responsible for incorrect details entered by the user.

2. Failed Recharge Scenario

In the unlikely event that:

• A transaction is successfully completed,

• Your card or bank account is charged, but

• The recharge is not delivered within 24 hours,

You may be eligible for a full refund.

3. How to Request a Refund

If you experience a failed recharge as described above, please notify us via:

• Email (provided on our Contact Us page), or

• Mobile number listed on the Contact Us page.

When contacting us, please include the following information:

• Order number

• Mobile number or user account number

• Username

• Recharge amount

• Transaction date

4. Refund Process

Upon receiving your request, we will investigate the issue.
If it is confirmed that a charge was made and no recharge was delivered, the full amount will be refunded within 7 working days from the date of your request.